Frequently Asked Questions

Refugees

Once you submit a help request, we automatically screen our entire database of available shelters to present the best ones that match your current needs. We take into consideration your preferred location, length of stay, how many people/animals are with you and if you are able to financially support yourself. Once you select the desired shelter(s), the information you provided will be shared directly with the property owner(s) who will then enter in contact with you.

If you need to extend your stay, your first approach should always be asking your current host if they are able to accommodate you for a longer period. If they are not, you can submit a new request on our platform in order to find a new shelter.

Unfortunately, we can’t provide you with a certain time period. Please take into consideration it depends on the amount of requests and availability of the property owners. After a week, you will receive a follow-up email from us asking if you still require shelter. If by then you still do, we will provide new options for you to choose from.

You should always check this information in the first approach with the property owner. Many properties have running utilities and furniture, but there might also be cases where property owners are temporarily giving away properties that have not been inhabited for months.

Many properties available on our platform are free of charge in order to help anyone impacted by this military conflict. In other cases, property owners charge a rent for their properties (which can include utilities - such as water, gas and electricity - or not). You will always know this information beforehand and we also advise you to double-check these details with property owners in the first approach.

According to the law in most European countries, property owners need to sign a contract between you and them, as well as declare it in the financial authorities. Our platform does not provide this kind of support since we’re aiming to temporarily relocate as many people as possible without charging them. If you find yourself in this situation, we advise you to either check with the local authorities, on the government official website or on any other online trusted source.

People will most commonly speak English. We make sure to provide information regarding what languages you speak to the property owner(s) of the selected shelter(s). This way, you will know in advance which languages the property owner speaks and, on the other hand, the owner will also know which languages you speak.

Shelter Owners

As soon as refugees submit help requests, we automatically screen our entire database of available shelters to find the best ones that match their needs. We take into consideration the preferred location, length of stay, how many people/animals are together and if they are able to financially support themselves. If your property is a suitable shelter and is selected by the refugee, an email is sent to you with all the information stated above plus the refugee contact, so you can enter in contact directly with him/her/them. It’s extremely important you contact the refugee as soon as you can.

After submitting a form with a shelter, an email is sent to you in order to activate your contact. Within this email there is a link (“Manage my shelter”) where it is possible to update the capacity and availability of the property. Moreover, when a refugee applies to your shelter, the email received with his/her/their information will also have the same link to update the property details.

No, we do not share your sensitive information publicly. After submitting a help request, refugees are able to see basic property details such as housing type, location (country/city), capacity, availability and price in order to choose the best properties that suit their needs. If they choose your property, you will receive their contact information. We never share directly your contact information or any other sensitive information about the property.

We match refugees with properties that share the same time period. From one side, refugees input for how long they need shelter. From the other side, property owners input for how long they can provide shelter. We match both details and the time a refugee stays in your property is up to you and should be agreed from day 1.

When we provide you with refugees’ information in order to confirm your availability to welcome them, we always attach their current needs. It might be clothing, food, transportation, or anything else. It’s important to be prepared and you can also check with your local community/city hall, there are multiple initiatives supporting refugees around the world.

Most commonly refugees speak English, Ukrainian and Russian. We make sure to provide this information in the matching process between a refugee and a property. You, as property owner, will know in advance which languages the refugee speaks and, on the other hand, the refugee will also know which languages you speak.

According to the law in most European countries, you need to sign a contract between you and the person that is staying in your property and being charged for it, as well as declare it in the financial authorities. Our platform does not provide this kind of support since we’re aiming to temporarily relocate as many people as possible without charging them.