Frequently Asked Questions

Refugees

Once you submit a help request, we automatically screen our entire database of available shelters to find the best ones that match your current needs. We take into consideration your preferred location, length of stay, how many people/animals are with you and if you are able to financially support yourself. When a suitable shelter is found, our network of volunteers will directly contact the property owners, providing them your information and asking if they are able to welcome you. We repeat this process as many times as needed to match you with an available shelter. We then reach out to you in order to put you in direct contact with the property owner.

Unfortunately, we can’t provide you with a certain time period. Please take into consideration it depends on the amount of requests and available shelters we have. If you are not contacted within a 3 days period, we advise you to fill the form again and choose different properties.

If you need to extend your stay, your first approach should always be asking your current host if they are able to accommodate you for a longer period. If they are not, you can submit a new request on our platform in order to find a new shelter.

You should always check this information in the first approach with the property owner. Many properties have running utilities and furniture, but there might also be cases where property owners are temporarily giving away properties that have not been inhabited for months.

Many properties available on our platform are free of charge in order to help anyone impacted by this military conflict. In other cases, property owners charge a rent for their properties (which can include utilities - such as water, gas and electricity - or not). You will always know this information beforehand and we also advise you to double-check these details with property owners in the first approach.

According to the law in most European countries, property owners need to sign a contract between you and them, as well as declare it in the financial authorities. Our platform does not provide this kind of support since we’re aiming to temporarily relocate as many people as possible without charging them. If you find yourself in this situation, we advise you to either check with the local authorities, on the government official website or on any other online trusted source.

People will most commonly speak English. We make sure to provide this information in the matching process between you and a property owner. You will know in advance which languages the property owner speaks and, on the other hand, the owner will also know which languages you speak.

Shelter Owners

As soon as refugees submit help requests, we automatically screen our entire database of available shelters to find the best ones that match their needs. We take into consideration the preferred location, length of stay, how many people/animals are together and if they are able to financially support themselves. When a suitable shelter is found, our network of volunteers will directly contact you, as property owner, providing the refugees information and asking if you are able to welcome him/her/them. We repeat this process as many times as needed to match refugees with an available shelter. We then reach out to refugees in order to put them in direct contact with you.

No, we do not share your sensitive information publicly. After submitting a help request, refugees are able to see basic property details such as housing type, location (country/city), capacity, availability and price in order to choose the best properties that suit their needs. If they choose your property, you will receive their contact information. We never share directly your contact information or any other sensitive information about the property.

We match refugees with properties that share the same time period. From one side, refugees input for how long they need shelter. From the other side, property owners input for how long they can provide shelter. We match both details and the time a refugee stays in your property is up to you and should be agreed from day 1.

When we provide you with refugees’ information in order to confirm your availability to welcome them, we always attach their current needs. It might be clothing, food, transportation, or anything else. It’s important to be prepared and you can also check with your local community/city hall, there are multiple initiatives supporting refugees around the world.

Most commonly refugees speak English, Ukrainian and Russian. We make sure to provide this information in the matching process between a refugee and a property. You, as property owner, will know in advance which languages the refugee speaks and, on the other hand, the refugee will also know which languages you speak.

According to the law in most European countries, you need to sign a contract between you and the person that is staying in your property and being charged for it, as well as declare it in the financial authorities. Our platform does not provide this kind of support since we’re aiming to temporarily relocate as many people as possible without charging them.